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Enterprise and local scale, RFI and early vendor assessments, requirements gathering, use cases elaboration, demonstration scoring tools and methods, RFP creation, budgeting and financial assessments, project decision support tools
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Leveraging best practices such as ITIL and "follow the sun" support structures, extensive technology partner network, level 1, 2 & 3 support, early adopter user training, roll out hyper care, BAU support and knowledge base creation
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Program and Project scale, AGILE to WATERFALL and all the different connotations between, project scoping and resource planning, kick-off and project delivery, reporting, finalisation and closing
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Go Live planning and execution, end-user & super user training, user support, drop-in clinics, hyper care, knowledge base creation, Level 1, 2 & 3 support for any scale rollouts, small, large, global, multisite etc.
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Industry gurus engage in current state and vision setting, transformation coaching, building change momentum, thought leadership, technology options and innovation via POCs & value demonstrators, industry insights & benchmarking
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ERP, Registration, Inventory, ELN, LIMS integration, laboratory instruments & robotics, project planning & lab audit tools, integration layer technology, instrument data standards (ADF, AniML, SiLA etc.), tech blueprints
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Custom architecture, design, build, test, web & cloud, visualisations, JAVA, Python, C++, JavaScript, REACT, AJAX, automated testing, microservices, AWS, GCS, AZURE, Hadoop, SPARK, GRAKN, SQL, Docker, Kubernetes etc
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"Always on", end-user support, proven scale, quality, processes and knowledge of scientific applications have a measurable impact on end-user efficiency, satisfaction and application downtime.
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Stakeholder and end-user engagement, requirements and vision capture, change readiness assessment, decision making and consensus building, communication planning and program success monitoring.
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AS-IS process mapping, TO-BE state definition, application landscape & data landscape mapping, instrument and lab audits, requirements capture, FRS creation, FAIR assessments & dashboarding, data maturity assessments and analysis